Skip to main content
M
marjgreen
Known Participant
February 22, 2017
Answered

Gray screen in Acrobat Reader DC on my iMac (not in a browser) running OS Sierra

  • February 22, 2017
  • 1 reply
  • 1773 views

I sometimes get a gray screen in Acrobat Reader DC on my iMac running OS Sierra. The pdf is on my computer  (not in a browser) and I am trying to open it.

iMac Intel; OS Sierra 10.12. 3; Acrobat Reader DC 2015.023.20056.

I've seen patches and fixes in the forum, but they all seem to deal with grey screens when opening pdf's in a browser.

Marj

    This topic has been closed for replies.
    Correct answer ~graffiti

    Try going to Edit>Preferences>Page Display>Page content and information and checking the box that says "Show large images".

    1 reply

    M
    marjgreenAuthor
    Known Participant
    February 23, 2017

    Add-on to posting above: I have no problem opening the pdfs in an old copy of Acrobat Pro 9 or Apple Preview.

    ~graffiti
    ~graffitiCorrect answer
    Legend
    February 23, 2017

    Try going to Edit>Preferences>Page Display>Page content and information and checking the box that says "Show large images".

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices