Having trouble converting word doc to pdf format.

Hi Rexb,

Try the troubleshooting steps given in the link below:

PDFMaker quits and does not create a PDF from MS Office 2007

You may also visit the following discussing the similar issue:

Unable to convert Word doc to PDF, Error: "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF."

Acrobat XI: An unexpected error occurred. pdfmaker was unable to produce the pdf

Could you let us know if you are trying to convert word document to pdf in Adobe Acrobat or online in a web browser at this link :https://cloud.acrobat.com/convertpdf ?

Also, the version of Acrobat installed on the machine: Identify the product and its version for Acrobat and Reader DC

And, the operating system installed on the machine- Mac/Windows?

Thanks,

Shivam