I just spent 45 minutes chatting with an Adobe expert and she finally said she cannot help and to go here. I am trying to open an IrS form and get the error box: "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." I downloaded a new version on August 19, 2017. My computer is less than a year old and I have been using Adobe all along.
Please what do I do?
Hi Jamesb,
As per the description above, you are getting a message to accept the EULA after launching the Adobe Reader, Is that correct?
Assuming you are using Windows machine, please navigate to C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader and locate the EULA.exe
> Double click and follow the instructions.
Relaunch the Reader DC and check.
*** Note: Make sure the Reader and all PDF files are closed before navigating to the Eula.exe
You may also refer to the following links for more troubleshooting steps:
before proceeding you must first launch adobe acrobat and accept the end user license agreement
Hope this helps, and keep us posted with the results.
Regards,
Anand Sri.
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