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A
Anna5F96
Participant
December 17, 2020
Pergunta

Help

  • December 17, 2020
  • 2 respostas
  • 340 Visualizações

Hi I need to speak with someone because i have a subscription on my credit card but i've no log in details and i just need to cancel the subscription but nowhere on this site is there an option to email a support desk. Please help 

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2 Respostas

T
Test Screen Name
Legend
December 17, 2020

There is no email contact. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @17309390, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

You have to use the CHAT function on Adobe's site, but you need your Adobe ID. How does it come that you have a subscription but no login details? Are you paying for someone else (e.g. a colleague, family), or has a subscription turned up on your bill as a complete surprise?

A
Anna5F96Autor
Participant
December 17, 2020

Thanks for responding.

Yes that's it exactly. company card with no1 in the company taking responsibilty for it so I jusr need to cancel it but without being able to liaise with someone it is proving difficult. I've set up a test account but I still do not have access to chat with a support agent. Unless I'm doing something wrong? 

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