HELP: Adobe Reader DC crashed immediate after clicking in a form cell.

Forum|Forum|2 years ago
January 25, 2024
4 replies
1317 views

HELP,

I have a client that has a specific form document that crashes immediately when you click in one of its form cells. They open the document by double clicking on the form document file (its a normal Adobe PDF) on the desktop and Adobe Reader DC opens it automatically. Upon clicking in a cell it crashed in ablut 3-4 seconds after.

We found a workaround... if you manually open Adobe Reader DC, and choose FILE and OPEN to open the form document, it works fine without any issues. You can click and enter anything you want.

What is going on here? Why would it work differently when opened manually vs. having it automatically open when clicking on a PDF file?

Sounds like a weird Adobe glitch to me.

Sincerely,

Andrew J. Dunowski

This topic has been closed for replies.

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Dumitru35569725fglo

Participant

So it seems to be a current bug with the new Adobe UI. The current workaround is to revert back to old UI by going in Menu > Disable new Acrobat

This should fix it until Adobe release an official fix.

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Dumitru35569725fglo

Participant

Or you can wait a few seconds until Adobe loads, then you can click on the interactive field, and it won't crash. Or having Adobe open already in the background also helps mitigating the crash.

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Razvan352814064mun

Participant

Same issue here.

1st, I thought the file was to blame

Now, I just created a simple PDF with just one text box. Nothing else.

Opening it will crash ASdobe Reader in 80% of cases.
Sometimes it does not crash.

100% a bug with Adobe Reader.