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Sonia1691
Participant
May 13, 2019
Question

Help fix my Adobe Reader problem

  • May 13, 2019
  • 1 reply
  • 342 views

Yesterday I noticed that my PDFs in the file search were not previewing in the preview plane. Instead there was a messages saying: -

This file can't be previewed.

I soon realised that I can't open any PDFs or Adobe Reader itself because, every time I try, a message box appears: -

Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item.

I'm not sure why this message is coming up and I haven't made any changes to my system. It's perplexing at best!

Please help.  Thanking you for your time in advance.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 14, 2019

Hi Sonia,

Sorry to hear about the trouble caused.

As shared, the error message appears is "Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item" this error is generally specific to the system.

Here is an Microsoft's support article, where its described in detail. Follow the troubleshooting steps suggested here: https://support.microsoft.com/en-in/help/2669244/windows-cannot-access-the-specified-device-path-or-file-error-when-you  and let us know if that still doesn't work. 

Thanks,

Akanchha

S
Sonia1691Author
Participant
May 15, 2019

Thanks for your suggestions Akanchha, I truly wished it had solved my problem but alas no.

Method 1: Check the permission of the file or folder - I tried this method on PDF files and on the Adobe reader and still the same message persist.

The other methods didn't apply to my issue.

The problem seems to be the link between windows and adobe and not the individual files. I feel totally confused.

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