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1 reply

AnandSri
Legend
May 23, 2025

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please provide more details about the issue? Are you attempting to install the free Acrobat Reader desktop application, but the setup is failing or crashing? Are you on a Windows machine or a Mac, and what is the version? Do you get any error message?

 

Reboot the machine once and ensure all the operating system mandatory and optional updates are installed. Then, use the Acrobat Cleaner tool to remove any corrupt or conflicting installation files of Acrobat Reader. Restart the machine and install Acrobat Reader.

 

Let us know how it goes.

Thanks,

Anand Sri.