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Michelleah
Participant
September 16, 2026
Answered

HIGHLIGHTER DOESN'T WORK AFTER NEW UPDATE

  • September 16, 2026
  • 6 replies
  • 68 views

PRIOR TO A FEW DAYS AGO (APPROX) I WAS ABLE TO USE THE HIGHLIGHTER WITHOUT ANY PROBLEMS. 

AFTER THE RECENT UPDATE (2026.002.21901) THE HIGHLIGHTER NO LONGER WORKS. I’VE VERIFIED THE OPACITY IS SET TO 0% AND THE COLOR SELECTED IS NOT WHITE.

THE HIGHLIGHTER ACTS THE SAME AS BEFORE; IT JUST NO LONGER HIGHLIGHTS (SEE ATTACHED).

I USE THIS TOOL EVERYDAY - ALL DAY AND THIS IS REALLY AN ISSUE.

ISSUES WITH THE LINE TOOLS MENTIONED IN MULTIPLE POSTS ALSO STARTED AROUND THE SAME TIME. I’VE BEEN ABLE TO WORKAROUND THIS BY DISABLING PROTECTED MODE.

ANYONE HAVING THE SAME TROUBLE WITH THE HIGHLIGHTER?  ANY WAY TO FIX THIS? 

PLEASE EXCUSE THE CAPS, IT’S JUST EASIER ON MY COMPUTER.

THANKS FOR ANY HELP POSSIBLE.

    Correct answer Michelleah

    FOUND MY ANSWER ON A DIFFERENT THREAD FROM TRY67!!

     

    That "annoying blue box" is the highlight... You probably just set it to be transparent.

    After clicking it press Ctrl+E and you'll be able to change it via the floating toolbar that will open (it's the check-board icon).

     

    PS. After making this change right-click the highlight again and select Make Current Properties Default and it should not happen when you create a new one.

     

    THANK YOU! :) -M

    6 replies

    MichelleahAuthor
    Participant
    September 22, 2026

    EXAMPLES ATTACHED.

    OPERATING SYSTEM IS WINDOWS 11 V 25H2

    THE ISSUE OCCURS ON ALL PDF FILES.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 22, 2026

    Hi Michelleah,


    Thank you for sharing the files and video. Please allow us some time to check this and we will share an update.


    Thanks,

    Meenakshi

      MichelleahAuthorCorrect answer
      Participant
      September 27, 2026

      FOUND MY ANSWER ON A DIFFERENT THREAD FROM TRY67!!

       

      That "annoying blue box" is the highlight... You probably just set it to be transparent.

      After clicking it press Ctrl+E and you'll be able to change it via the floating toolbar that will open (it's the check-board icon).

       

      PS. After making this change right-click the highlight again and select Make Current Properties Default and it should not happen when you create a new one.

       

      THANK YOU! :) -M

      MichelleahAuthor
      Participant
      September 16, 2026

      FORGOT THE ATTACHMENT.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 16, 2026

      Hi Michelleah,


      Thank you for reaching out, and reporting this issue. We are sorry to hear that you are experiencing an issue with this feature.

      To help us investigate this behavior further, please provide the following information:

      • A short video demonstrating the steps you are taking.

      • The operating system on your machine.

      • Please let us know if the issue occurs with a specific PDF or with all files.

      • Share a sample PDF on which you have highlighted the text; however, it is not showing.

      Once we have this information, we can further assess the problem.

      We look forward to your response.


       Thanks,

      Meenakshi

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