How can I contact Adobe Support about a bug?

Forum|Forum|9 years ago
May 22, 2017
2 replies
763 views

I created a PDF file with Foxit PDF printer. This pdf file renders well on Foxit PDF reader and on Acrobat on Android, but a few pages render blank on Acrobat Reader DC on Windows. Because of this, my immigration application got rejected. I would like to know if this is a bug in Acrobat. The document in question is my passport. So, I cannot upload it here. If I can confirm that this is a bug, I may be able to make a case to reconsider my application.

How do I go about contacting Adobe Support for this?

Thank you.

This topic has been closed for replies.

T

Terri20102010

Participant

Don't bother contacting support. I waited 2 hours for support yesterday. No solution was provided.

Does anyone know of an alternative pdf application?

I've done all of the troubleshooting to no avail.

Peru Bob

Community Expert

You can report a bug here:

Feature Request/Bug Report Form

However, they will neither respond nor provide confirmation to you.

B

bharath_lohrayAuthor

Participant

Thank you. I submitted a request to confirm if this was a bug. Is it a policy not to respond or confirm? I uploaded the document in question for reference.

Peru Bob

Community Expert

bharath.lohray wrote
Is it a policy not to respond or confirm?

Yes.

The engineers get a tremendous amount of feature requests and bug reports and they do not respond individually to such input. The more a feature is requested or a bug is reported, the more attention it receives.

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