How come that a PDF document opens as print demand? Not able to save it and forward to others

Forum|Forum|7 years ago
September 21, 2018
3 replies
1199 views

I have received two pdf files via G-mail. When I download it it opens a print demand. It is impossible to save it so I can forward it to others???

Any kind of support is appreciated - BR/Christine

pdf save and forward to others

This topic has been closed for replies.

Correct answer try67

It is a MacBook Air. The problem is not to open the document. But when I want to save it, it comes up as print version. I cannot save it and forward it to others??

You can. Simply dismiss the Print dialog and then you'll be able to save the file.

You can't remove this command, though, because you only have the free Reader. You would need Acrobat to be able to do it.

The best you can do is to disable JS (as I've explained) and then it won't show up.

I

ilyas33829209934l

Participant

I have received two pdf files via G-mail. When I download it it opens a print demand. It is impossible to save it so I can forward it to others???

Bernd Alheit

Community Expert

You can forward the mail.

try67

Community Expert

If you open it it means you can save it. Not sure what you mean by "print demand", but if you mean that a Print dialog opens when you open the file that's probably due to a piece of script embedded in it that does that. When you cancel it, does the file close automatically?

christines13014638Author

Participant

Thanks so far. What I mean with print demand is that when I have downloaded the doc and open it, I get this - see copy below. When I send it to my husband also via G-mail (both Apple computers) he can open it and save the doc. Really peculiar.

try67

Community Expert

Before opening the file go to Edit - Preferences - JavaScript and disable JavaScript. Then open it. Does it still happen?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded