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2 replies

S_S
Community Manager
Community Manager
November 30, 2022

Hi @Christina271649453k1k,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind briefing us about the question you mentioned so we can better understand and assist you? Are you getting any errors? The website you are trying to download from could be restricted.

 

There could be multiple factors hindering your download, so a screen recording would be great. 

 

Look forward to hearing from you.

 

-Souvik.

Meenakshi Negi
Community Manager
Community Manager
November 30, 2022

Hi Christina271649453k1k,

 

Thank you for reaching out, and sorry about the delay in response.

 

Could you please confirm from where exactly you are trying to download the earning statements?

If you are trying to download them from a website, you will need to contact the support team for that website.

Acrobat helps you to view the PDFs, not download them.

 

Let us know if you are referring to something else.

 

Thanks,

Meenakshi