how do i get adobe reader into the open with dialogue box

Question

When I click on attachments I always get the option to open with several programs but Adobe reader is no always on the list.

Let me explain.I have received an email (hotmail) with an attachment. I clicked on the attachment (download word) to open it and it gave me the open with dialogue box but Acrobat Reader was not listed.

But the email opened up into two parts and the original message and attachment was on the right hand side of the screen and on the left hand side of the screen what looked like a complete page had the attachment but not all the message that my friend had sent.

Now if I clicked on the download word under the attachment (on the left side of the screen) it gave me an open with dialogue box and the first thing that was there was Adobe Acrobat Reader and I could now open the attachment which was a scanned document. This time alongside the attachment was a PDF image.

Previously (on the right hand side of the screen) the attachment just had a shaded picture of an envelope alongside.

Does all this make sense to you?

If you have any idea as to why this happened or how I can get Adobe Reader always into the open with box I would be so grateful.

Many thanks once again for your help for this old man.

Regards,

Anthony

Meenakshi_Negi · Accepted Answer

Hi AnthonyWood,

Thank you for sharing the screenshots. I am sorry for the trouble though.

I have removed the screenshot for the security reasons.

I see that the attachment you have received is not a PDF file, but an email. The sender had attached a copy of another email to this present email.

That is the reason when you click on the attachment, it opens the another email at right which consists of another attachment which is a PDF file.

Then when you click on download option at right below the PDF file, it offers you to open the file in Adobe reader.

This is the designed behavior of outlook when you directly click on the attachment, it will open the attached file at left and divide the window into two parts.

You may try to open an email which has a PDF attachment in it and then try to click on download, you will get Adobe Reader to open that file.

I hope this answers your query.

Please keep posting us if you have any questions or need any help.

Regards,

Meenakshi

Meenakshi_Negi · Answer

Hi AnthonyWood,

To understand it correctly, you click on attachment directly to open it and get the open with a dialogue box. Adobe Acrobat Reader is not listed in the options.

Next time when you click on Download and open the saved file, you get Adobe Acrobat Reader on the list.

It seems that you are checking your emails on the browser.

That might be the reason you do not get Adobe Reader on the list. first time when you try to open the attachment directly it opens the PDF in the browser.

When you try to open the attachment directly it opens the PDF in the browser or shows the option available on the browser.

Next time when you download the PDF, it provides you the option available in the system.

Could you please confirm if you are checking your emails on the browser.

If yes, let us know the browser name.

It will be helpful if you can share the screenshot of the list you are referring to.

To share the screenshot use insert image icon in the reply box as shown below in the screenshot attached:

Then click on Choose File and browse the location where you have saved the screenshot.

Select that image file and click on Open below > Insert Image.

Let us know if you referring to something else or if you need any help.

Regards,

Meenakshi

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