Skip to main content
Participant
May 6, 2018
Question

How do I remove True Key that was installed with Reader?

  • May 6, 2018
  • 2 replies
  • 657 views

I updated adobe yesterday in my laptop.  Today when trying to sign in to windows, something called True Key comes up where I normally put in my password.  I cannot get past that and it will not let me put in my password.  From researching about TK on line (thank goodness I have another computer!) it apparently installed when updating adobe.  I see online where I can uninstall it- AND I DIDN'T EVEN WANT IT IN THE FIRST PLACE, but I have to be able to get in to my control panel, which I cannot since it will not let me sign on with psswrd.  THIS IS REALLY REALLY IRRITATING WHEN SOMETHING LIKE THIS SNEAKS IN THAT I DID NOT EVEN WANT, and it screws up everything.  How can I get rid of this parasite since I can't get in to windows?   Any suggestions?'

    This topic has been closed for replies.

    2 replies

    pixxxelschubser
    Community Expert
    Community Expert
    May 6, 2018

    True Key is a program provided by McAfee https://truekey.mcafee.com/

    also available in Microsoft and Apple Store

    John T Smith
    Community Expert
    Community Expert
    May 6, 2018

    Start your computer in safe mode and see if you can uninstall from there

    And, for anyone else reading this, you need to check ALL install screens for ALL programs to be sure some add on isn't installed