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jenniferh6960601
Participating Frequently
October 16, 2018
Answered

How do I update reader?

  • October 16, 2018
  • 13 replies
  • 2122 views

I need to update my adobe reader...please help

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    Correct answer Test Screen Name

    Hmm, I think your best bet at the moment is to tell your IT guy that your Acrobat Reader on your iPad is up to date, and ask him what to do next. It probably needs specialist knowledge of how your epay stuff works (or why it doesn't). Good luck!

    13 replies

    Test Screen NameCorrect answer
    Legend
    October 18, 2018

    Hmm, I think your best bet at the moment is to tell your IT guy that your Acrobat Reader on your iPad is up to date, and ask him what to do next. It probably needs specialist knowledge of how your epay stuff works (or why it doesn't). Good luck!

    Test Screen Name
    Legend
    October 17, 2018

    Ok, updating isn't your answer. Can you tell us a little about what an epay is, and please tell us exactly what happens when you try to open it?

    jenniferh6960601Author
    Participating Frequently
    October 18, 2018

    Epay is my online pay statement for work.When I try to download it tries to do it then stops.

    Everything was fine for literally years and all of the sudden it doesn’t work.

    Sent from my iPad

    Test Screen Name
    Legend
    October 17, 2018

    18.10.0.0 is the very latest iPad Acrobat Reader. There isn't another one. Were you at one time able to open this "epay" (whatever that is) on your iPad? Or did you use a Mac or Windows?

    jenniferh6960601Author
    Participating Frequently
    October 17, 2018

    I have always been able to open the epay but now it’s not

    Sent from my iPad

    Test Screen Name
    Legend
    October 17, 2018

    Ah, is this Acrobat Reader on your iPad? Or is it on Mac, or Windows, or something else?

    jenniferh6960601Author
    Participating Frequently
    October 17, 2018

    On my iPad

    Sent from my iPad

    Test Screen Name
    Legend
    October 17, 2018

    Ok, here's how to find out.

    1. Start Acrobat Reader.

    2. Use Help > About Acrobat Reader.

    3. Look for a number like 11.5.44 or 2015.234.33455

    4. Let us know what you see (please type it out carefully, don't try to email a picture)

    jenniferh6960601Author
    Participating Frequently
    October 17, 2018

    18.10.00 (20181005.153643)

    Sent from my iPad

    Test Screen Name
    Legend
    October 17, 2018

    I see your message is moved. Please tell us

    1. What version you have exactly - let us know if you need Help finding out

    2. Exactly why you feel you need to update. Please quote any messages in full but do not email pictures.

    jenniferh6960601Author
    Participating Frequently
    October 17, 2018

    I don’t know which version I have.The epay from my work won’t download anymore and the IT guy

    at work said I need to update my adobe account.

    Jennifer

    Sent from my iPad

    Liam Dilley
    Liam Dilley
    Inspiring
    October 17, 2018

    Hi there,

    You always need to provide a bit more information than the above for people to be able to help you. Please also note you are posting in a forum about system updates for the Adobe Business Catalyst solution (Wrong place)

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