How to add a password to my PDF file

Forum|Forum|7 years ago
December 31, 2018
2 replies
988 views

I need to add some passwords to a couple of PDF files as I am sending sensitive information through email. Every time I try to use the add protection feature in Adobe, it prompts me to pay again. If I try to pay again, then it says that I already have Adobe Pro DC and cannot have 2 active subscriptions. How can I get this feature to work? I need to send these protected files ASAP.

This topic has been closed for replies.

T

Test Screen Name

Legend

Hopefully not but MANY people do. Hope that you are, before it makes your symptoms easy to cure... !

Before downloading anything take a look at the title bar (Windows) or menu bar (Mac), it tells you the app running.

T

Test Screen Name

Legend

Most often we find that people have paid for Acrobat Pro, but aren't using it. Check you aren't still running the free Acrobat Reader.

L

lekishag97961442Author

Participant

I am definitely paying $14.99 per month for Acrobat Pro. That money comes out of my account every month. When I try to add the feature, it prompts me to pay again. I try to pay again and it says that I already have Acrobat Pro and can't have 2 active subscriptions.

T

Test Screen Name

Legend

It's not about what you are paying for, it's what you are running. Acrobat Pro and Acrobat Reader are two different apps, and it's not enough to pay, you have to double check what you actually use. It is very confusing because SOME subscriptions just add stuff to Reader. But not the Acrobat Pro subscription.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded