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default3zmcmlf940n0
Participant
September 8, 2021
Question

How to fix "There was an error while reading this stream" error?

  • September 8, 2021
  • 3 replies
  • 3592 views

I am using Acrobat Reader DC that I downloaded online for a very long time now. Today, I opened a PDF from my email using the Acrobat Reader. Then I saved it into my laptop. The first time this occurred, when I was saving it. Then the 3 other times, it saved properly, there was no pop-up. When I checked and opened the files again, that's when the error poped-up and it didn't have any words on it. How do I fix this? 

 

(I have seen the other disscussion, it has nothing to do with the scanner firmware. I don't have one.)

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    3 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    September 9, 2021

    MOVED TO THE ACROBAT READER FORUM

    Acrobate du PDF, InDesigner et Photoshopographe
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 8, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble. As described you are getting the error 'There was an error while reading this stream'

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Please try to re-download the PDF to your computer locally and save as with a different file name and check.

     

    If you are on a work machine managed by IT and try to check your network policy settings.

     

    Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'enable protected mode for testing' and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
    Note: Please turn on the security after testing to avoid any security risk.

     

    Also make sure you have the latest version of Adobe Acrobat Reader DC installed. Go to Help > Check for updates and reboot the computer once.

     

    Regards

    Amal

    D
    default3zmcmlf940n0Author
    Participant
    September 9, 2021

    Hi Amal,

     

    It seems like it's a problem with all the PDFs, but I will go back to it. And no, it is my personal laptop and am not connected to other laptops. I will try to update it if there is. 

     

    Thank you.

    BarlaeDC
    Community Expert
    BarlaeDCCommunity Expert
    Community Expert
    September 8, 2021

    Hi,

     

    Are you able to share the file? or even the error that is shown ( if it adds anything)

    Are you able to save it straight out of the email and work that way?

    D
    default3zmcmlf940n0Author
    Participant
    September 9, 2021

    Hello,

     

    My Reader isn't connected online, so I can't share files. As for the error, that's all that it says (There was an error saving while reading the stream.) and thank you for suggesting that. I will try it out.

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