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Neel31113686yo5t
Participant
July 16, 2023
Question

How to integrate hardware security tokens into Adobe products?

  • July 16, 2023
  • 1 reply
  • 1755 views

I am an OEM of a digital signature token which supports PKCS11. I want to integrate the token with Adobe products so that my customers can use my token to sign PDFs directly from Adobe Reader or Adobe Acrobat or such Adobe products.

 

How should I go about that?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 18, 2023

    Hi @Neel31113686yo5t 

     

    Thanks for reaching out. We hope you are doing well.

     

    Please read this helpful article here you'd find a detailed description of this topic. https://helpx.adobe.com/acrobat/using/digital-ids.html 

     

     

    Thanks,

    Akanchha

     

    N
    Neel31113686yo5tAuthor
    Participant
    July 18, 2023

    Dear Akanchha,

     

    Thank you for your response. We already read through this page and tried the steps. Unfortunately as soon as we select the option:

     

    A Device Connected To This Computer

    Select this option if you have a security token or hardware token connected to your computer.

     

    and have connected the USB token the OS seems to not be able to find the token. It looks like we are missing something here? Is there a driver we need to write up? Is there a middleware of some sort that is needed?

     

    Any help in this matter will be appreciated.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 18, 2023

    When you connect a USB token to the system, does it recognize that an external device is connected? If not, the device is probably not supported or has some hardware issues. We're not sure of any supported driver related to this. 

    All we could say is to try after rebooting the system and check for the system updates.

    Once the USB token is detected, only then can we proceed further. 

     

    Try what is suggested here: https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067589 

    and https://community.adobe.com/t5/acrobat-reader-discussions/adobe-acrobat-could-not-find-an-new-digital-ids/td-p/9926331 

     

    If this doesn't help, you might need to contact the vendor who provided this device. 

     

    Thanks,

    Akanchha

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