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Glenn251248984iva
Participant
July 5, 2022
Question

How to stop free trial message

  • July 5, 2022
  • 1 reply
  • 1871 views

I have downloaded the free version of Adobe Acrobat Reader DC and I keep getting pop-up screen asking me to start a 7-day trial of Acrobat DC and when I say quit then the pdf goes away. How do I stop this from happening?

    This topic has been closed for replies.

    1 reply

    T
    toocomplicated
    Participant
    June 28, 2024

    Same problem! 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 8, 2024

    Hi there,

     

    Hope you are doing well and thanks for reaching out.

     

    Please logout of the application ,reboot the computer and relogin with the same Adobe ID and check.

     

    If it still doesn't work, please remove the application using the Acrobat cleaner tool (https://adobe.ly/3S1ihxU), reboot the computer and reinstall the application using the direct link (https://adobe.ly/4cRNM5c)

     

    ~Amal

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