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shawnh89412613
shawnh89412613
Participant
February 5, 2018
Question

How to uninstall current Adobe Reader from my MacBook and Why can I not upload pdf's to a website which is requesting an upload of a document in pdf format?

  • February 5, 2018
  • 2 replies
  • 670 views

Hi!

Forgive me for not being the most gifted of persons regarding, some basic operational issues.

I recently got my MacBook back after removing a damaged Internal Hard Disc and changing to a SSD. The "apple specialists" who did this for me, did not fully copy over, all software programs, among other things.

I needed to upload a copy of my passport in pdf format for a site requesting such proof of ID documentation. I located a pdf copy of an earlier file, but: 1. I couldn't open the pdf because "Adobe Reader" program was unavailable. 2. I located the last version of Reader I had downloaded and which was fully operational before. I was able to re-install the Reader program. I then went back to the website requesting the pdf upload but when trying to choose the file it rejected it. I then downloaded a newer Reader but that would not install. I then noticed that in my downloads folder "Adobe", there were multiple files looking the same that were to be installed.

At this point I gave up and searched online how to remove and un-install all Adobe Reader files. I haven't been successful in locating such information. Though I found some forum chat from some others who instructed a person to remove and un-install all files and upgrades completely from their Mac OS, and then re-install everything from new. Sadly they didn't go in to any detail how to comply with their advice. Hence I'm in need of some help!

Hoping to hear from someone soon!

Shawn

 

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    February 6, 2018

    Uploading PDF files is nothing to do with Acrobat Reader. But tell us what happens when you try, in detail, and we may have an idea.

    T
    Test Screen Name
    Legend
    February 5, 2018

    Multiple things in your Download folder are normal. It probably has everything you ever downloaded. These are not the apps themselves; I have tens of thousands of files. So that’s not a problem. You do have a problem though, please tell us what errors you get, in detail, when trying to install. Also tell us what Adobe stuff you see in your Applications folder.

    shawnh89412613
    shawnh89412613Author
    Participant
    February 5, 2018

    Hi!

    Thanks for the quick reply!

    As it looks like now, I have the following:

    I am now able to open pdf files but still can not upload pdf’s.

    Best regards

    Shawn

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