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T
TCHA711
Participant
May 4, 2017
Question

I can no longer save a pdf in Adobe Acrobat Pro DC

  • May 4, 2017
  • 2 replies
  • 1035 views

I am using a Mac, and this morning, I can no longer save a pdf in Adobe Acrobat Pro DC.  When I hit Save or Save as, the pop-up is blank.  I have left it for several minutes to see if it finally appears, but it does not.  This is very frustrating, as I create pdfs all the time and need to save them.  The most recent pdf I couldn't save was a pdf created from 7 combined files.

I restarted the computer, checked to make sure the app was up-to-date and still get a blank pop up.

Anyone have any suggestions?

This topic has been closed for replies.

2 replies

S
Adobe Employee
sangrover
Adobe Employee
May 18, 2017

Hi,

Go to Help > Generate System Report. Please try to reboot the system once and check if the issue still appears. if yes, then follow the steps below.

1. Does this also happen with other applications like Send and Track, Send for Signature etc.?

2. When the blank screen appears while opening any service view or Save dialogs, go to Activity Monitor and check whether a process named "RdrCEF"/"AcroCEF" is running or not? Is it in a hanged state? If yes then create the sample of the process.

3. Also go to Console application and verify if any crash logs have been generated under "User Diagnostic Reports"/"System Diagnostic Reports". If yes, please share them with us.

4. Go to /Library/Application Support/Adobe/<Reader/Acrobat>/DC/WebResources/Resource0 and please share the contents of this folder.

Regards,

Sandeep Grover

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 16, 2017

    Hi TCHA711,

    Sorry for the delay in response.

    As you get the blank window when you try to use save or save as, please try the steps provided below:

    Open Acrobat's preferences and then go to General under categories. Unmark the box for " Show online storage when saving files".

    Click OK at the bottom to save settings. Then check if you can save the files.

    Let us know if you still experience any issue or need nay help.

    Regards,

    Meenakshi

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