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A
Anonymous
March 9, 2017
Question

I can't get the email submit button to work for an adobe reader version?

  • March 9, 2017
  • 6 replies
  • 1862 views

Nothing happens when I check on the button.  Works fine in Acrobat DC

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    6 replies

    T
    Test Screen Name
    Legend
    March 13, 2017

    But, my suggestion is to try different versions. Sometimes, if there is a bug, you just have to tell people to upgrade. But you can't do that without specific knowledge. Do you know the oldest version you are targeting? Are you sure nobody will use a mobile platform?

    A
    Anonymous
    March 14, 2017

    No users at this point will be using a mobile platform.

    T
    Test Screen Name
    Legend
    March 13, 2017

    I have no idea, sorry.

    T
    Test Screen Name
    Legend
    March 13, 2017

    Ok, it is definitely worth upgrading Reader to the current version 11.0.19, unless you are on an old and unsupported system like Windows XP. Can't say for sure it will fix it. Almost all problems like this happen because someone opens a PDF in a browser or other unsuitable app, hence the very specific instructions.

    A
    Anonymous
    March 13, 2017

    Thanks.  The challenge is this form will be users by 100's of users with all different version, so it basically has to work on the old and the new...Is there something from a coding perspective that I can do, to make this possible?

    T
    Test Screen Name
    Legend
    March 13, 2017

    Thank you for the screen shot. Unfortunately, I think you have clicked on the version number a few times before capturing the shot. Anyway, it does not show the actual product version. Please try again. No need to post a whole shot, just the number will do, the one that first appears.

    A
    Anonymous
    March 13, 2017

    Version 11.0.14

    T
    Test Screen Name
    Legend
    March 13, 2017

    Ok, I mean that, when you are viewing the file, and it does not work, that you do the following.

    1. DO NOT switch window or start anything else. We want to know about the CURRENT APP whether or not it is Reader.

    2. Go to the Help menu and choose Help > About ...

    3. If it is About Adobe Reader please give us the detailed version, such as 11.1.22.

    4. If it is About something else, please tell us what you see

    5. If there is no Help menu, what is the current app?

    A
    Anonymous
    March 13, 2017

    T
    Test Screen Name
    Legend
    March 10, 2017

    At the time you get the problem please use Help - About in the SAME WINDOW. What app is it? If it is Reader, what version is it?

      A
      Anonymous
      March 13, 2017

      Thank you for the reply. Reader XI.

      I'm not sure what you mean by use help - about in the same window.

      I created the form in Livecycle. the Email submit button does works in Adobe Acrobat DC just not Reader XI

      Thanks again for trying to resolve this with us

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