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Participant
October 9, 2020
Question

I can't open a scanned PDF file on Windows

  • October 9, 2020
  • 1 reply
  • 370 views

Today I scanned a PDF file to my computer; this evening when I went to open it, it would not open and it wouldn't print.  I received an error message stating that access was denied to the file.  Please advise.

 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 9, 2020

Hi there

 

We are sorry for the trouble. As described you are unable to open or print the scanned file?

 

  1. What is the workflow/steps you are doing to scan and open the file?
  2.  What is the version of the Acrobat Reader DC application you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed.
  3. Is this a issue with a particular PDF file or with all the PDFs? Please check with a different PDF file, if its a file specific issue please share the file with us for testing also please share the screenshot of the error message for a better understanding.

 

For more information please look at the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

 

Regards

Amal

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