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jodieloy
jodieloy
Participant
May 24, 2026
Answered

I canceled but was still charged

  • May 24, 2026
  • 1 reply
  • 12 views

I canceled my trial on the same day that I signed up.  I received an email confirmation of the cancelation but was still charged.  Why?

    Correct answer Amal Jaiswal

    Hi there

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. 
    If you feel this is an unauthorized charge, please go through the steps shared here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that helps.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 25, 2026

    Hi there

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. 
    If you feel this is an unauthorized charge, please go through the steps shared here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that helps.

     

    ~Amal

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