Skip to main content
S
spencer5EFE
Participant
February 4, 2021
Question

I cannot read ANY pdf now

  • February 4, 2021
  • 1 reply
  • 501 views

 

I have uninstalled and reinstalled Acrobat DC reader.  Any help would be appreciated.  Just happened out of the blue.

 

 

 

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
February 5, 2021

Hi Spencer

 

Hope you are doing well and sorry for the trouble. As described you are not able to view the PDF correctly.

 

 Is the PDF file stored on a shared network/drive? If yes, please download the PDF to your computer locally and then try to open it with Acrobat Reader/DC and check.

 

Also make sure that you have the latest version of Adobe Acrobat Reader DC. Go to Help > Check for updates. Also do check for any missing/pending update for printer driver and firmware and try updating it and reboot the computer once and check.

 

You may also try the steps suggested in the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278 an see if that works.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices