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goahead97
Participant
July 10, 2025
Answered

I cannot sign in Adobe Acrobat Reader 2025.001.20531 (64 bit)

  • July 10, 2025
  • 1 reply
  • 436 views

Hello,

 

I have two PCs and use the same personal certificate on both. One computer is running Windows 11 Pro, and the other is running Windows 11 Home.

 

Adobe Acrobat Reader 2025.001.20531 (64-bit) is installed on both machines. The application can successfully sign documents digitally on the Windows 11 Pro computer.

 

However, on the Windows 11 Home PC, nothing happens after clicking the "Sign" button. The signing window just blinks but does not complete the signature.

 

Other applications on the same Windows 11 Home machine are able to sign documents with this certificate without any issues.

 

Why does Adobe Acrobat Reader fail to sign on the Windows 11 Home computer?

 

Thanks

Correct answer goahead97

Hi goahead97,

 

Could you please share the screen recording of your steps and what happens when you click on Sign? Did you check if the issue occurs with this particular form or all forms?

Please try creating a new digital signature and see if that works.

 

Let us know how it goes.

 

Thanks,

Meenakshi


Hello Meenakshi

I renewed the digital certificate, configured the new certificate in Adobe Reader and now it works in the PC with Windows 11.

Thanks

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
July 10, 2025

Hi goahead97,

 

Thank you for reaching out, and sorry about the trouble caused.

 

It might be an issue with the installation. Please try repairing the application installation. In Acrobat, go to Menu > Help > Repair Installation. 

If that does not help, try reinstalling the application using the following steps:

- Remove the application and run the cleaner tool (https://adobe.ly/4eKXsB1).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://adobe.ly/4lp5HoK.

 

Let us know how it goes.

 

Thanks,

Meenakshi

G
goahead97Author
Participant
July 21, 2025

I followed your suggestion step by step, but it did not fix the issue.

Meenakshi_Negi
Meenakshi_Negi
Legend
July 25, 2025

Hi goahead97,

 

Could you please share the screen recording of your steps and what happens when you click on Sign? Did you check if the issue occurs with this particular form or all forms?

Please try creating a new digital signature and see if that works.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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