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Muhammed25079562hh98
Participant
July 1, 2022
Question

I cannot use my electric certificate

  • July 1, 2022
  • 1 reply
  • 262 views

I live in Turkey. I use an electronic ID device that runs on java. My computer is a macbook air and its operating system is monterey. Even though I enter the correct the pathway to add my electronic certificate on Preferences>Signatures>Digital IDs and Certificates>PKCS11 Modules, Adobe gives an error and says PCKS11 module cannot be installed. Older versions of adobe are able to install the module but the latest version gives this error. How can I solve this problem?

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1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
July 4, 2022

Hello Muhammed,

 

I hope you are doing well. I am sorry for the trouble and the delayed response. 

 

It could be a reason that the etoken module that you are using is not compatible with the latest Reader. Could you please try reinstalling the latest etoken driver and then attach the newest module to pkcs11 module settings in Reader Preferences.

  1. Open Preferenes->Signature –> Identities & Trusted Certificates --> Digital IDs; 
  2. Select PKCS11# Modules and Tokens;
  3. Select Attach Module and then provide the correct dylib path for your etoken.
  4. Select your token provider's name, select Login, and type the token's password.

After that, try signing.

 

Let us know if this helps.

 

Thanks,

Souvik.

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