I have Adobe Acrobat 10 and have used it since 2011 but now it doesn't work

Question

I have Adobe Acrobat 10 and have used it with a serial number activation only since I purchased the software Adobe Acrobat Pro since September 2011.  Today I tried to create a PDF file from my Microsoft Word document and a pop up screen comes up asking me to sign in to Adobe and repurchase the software.  What's going on here? Why do I need to purchase it again ... I paid for a serial number only activation back in 2011.  Do I need to purchase the product again now?

jane-e · Answer

You posted to the Adobe Acrobat Reader forum. Please confirm that you are asking about Adobe Acrobat Pro X and we can move this to the appropriate forum.

Also,

Can you open Acrobat on its own?

Can you choose File > Open and open a PDF?

Which version of Word?

Does the Acrobat Ribbon show in the version of Word that you have?

Are you using the Acrobat Ribbon to create the PDF? If not, then what are your steps?

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