Skip to main content
mf29946174
Participant
January 11, 2017
Question

I'm locked out of my own PDFs.

  • January 11, 2017
  • 2 replies
  • 2894 views

Had to switch computer hard drives this year due to a crash. We have the old files under our old user name (from backup) and new files under another user name. Adobe says, when I try to open a file under the old user name: "You don't have permission to open this file. Contact the file owner or an administrator to obtain permission." Well, I am the owner and I never set up a security wall. I just downloaded the update for Acrobat Reader DC so should be fine there. Any ideas? (To clarify, the files I'm trying to open are scans of pages from publications I edited. I'm trying to combine them into a single PDF. I don't need to edit them in any way. I just need to be able to open them.)

This topic has been closed for replies.

2 replies

Bernd Alheit
Community Expert
Community Expert
January 11, 2017

Can you copy the file to a other folder?

mf29946174
Participant
January 13, 2017

Yes I was able to do this successfully and open the file. I'll try this with more of the files I need. Thank you!

Adobe Employee
January 11, 2017

Hi mf29946174,

This could be due the permissions issue.

Are you able to open any other file other than .pdf which lies under your old user name?

Thanks,

Shakti K

mf29946174
Participant
January 13, 2017

Yes, I can open JPGs.