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Participant
May 8, 2021
Question

I need help to recover a lost file please!

  • May 8, 2021
  • 1 reply
  • 864 views

I need help to recover a lost file if it is possible.  I am not very tech savvy so apolgies in advance if I say anything stupid! 

 

I have been completing a worksheet in the form of an editable pdf.  I have opened it, worked on it, saved it, closed it and reopened it many times without issue.  Today when I opened the file, instead of opening in adobe direct as usual, it opened using Microsoft edge.  I must have accidently changed the settings when viewing other pdfs online.  Anyway, the version that opened did not have all my latest updates in it.  I closed this file and opened Adobe Reader direct and it gave me the option to changes settings so adobe again became the default app for opening PDFS and also the gave me the option to recover files.  I did both and with great relief my updated file was there.  Thinking I better save it quickly before I lose it again I pressed the disk icon.  A pop up appeared asking if I wanted to overwrite the existing file and I selected yes (it was highlighting was the file I had previously opened that was not up to date).  Adobe Reader then closed itself - I did not close it or click on anything else. 

 

I then opened the file I had just overwritten from My Documents and it was not the latest version I thought I had just saved.  I tried opening Adobe Reader in the hope there would be a file to recover again but there wasn't and when I opened the file from Recent in Adobe it is the same version that is saved in My Documents.

 

So to my question, is there any way I can recover my file? 

 

I've sadly resigned myself to having to redo the work I have lost but thought it was worth asking in here first.  I feel like it must be on the hard drive somewhere but I frustrtingly don't have the knowledge to get to it and it makes me feel a bit sick when I think of all the time I essentially wasted.

 

Thank you for taking the time to read this even if you can't help.

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1 reply

radzmar
Community Expert
Community Expert
May 9, 2021

You can check Windows temp folder if there's any temporary version of your form left. Press the key combination [Windows]+[R], type in %temp% and press [Enter] to open the temp folder. Search for PDF files that have been created at the time your worked on your form.

Participant
May 9, 2021

Thank you for responding.  Unfortunately I wasn't able to open any of the PDFs in the temp folder.