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E-sig
Participant
April 7, 2026
Answered

I use Adobe acrobat pro and I have a blue box with a question mark in it. It prevents me from adding a signature to the Fill & Sign. I cannot resolve, any suggestions?

  • April 7, 2026
  • 4 replies
  • 187 views

I tried online suggestions for clearing files in DC folder but I could not find the files that it suggested I clear.  Very frustrating.

    Correct answer E-sig

    I finally reinstalled Acrobat and it eliminated the problem.  

    Solved.

    4 replies

    Participant
    August 18, 2026

    Reinstalling didn’t fix my problem. Any other ideas?

    Meenakshi0101
    Community Manager
    Community Manager
    August 19, 2026

    Hi Tracy33873061gh3s,


    Thank you for reaching out. We’re sorry to hear that you are experiencing the same issue. To help us investigate this behavior further, could you please provide the following information?

    • What happens when you try to add a signature?

    • Do you receive any error messages? If so, please specify.

    • What version of Acrobat are you using? Please include the complete version number.

    • Could you share a screenshot of the box you're referring to?

    • If possible, please share the PDF so we can check it.

    Let us know if you have any questions or need help.


    Thanks,

    Meenakshi

    jane-e
    Community Expert
    Community Expert
    April 9, 2026

    Thanks for letting us know ​@E-sig !

     

    Jane

    E-sig
    E-sigAuthorCorrect answer
    Participant
    April 7, 2026

    I finally reinstalled Acrobat and it eliminated the problem.  

    Solved.