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Lea_Beeken
Participant
Sep 10, 2009 9:31 PM UTC
Answered

"I've forgotten my password for my signature" [LOCKED]

Is a common problem we are experiencing with our forms - and we currently are telling staff to uninstall Adobe Reader, re-install it, and re-create their digital ID and signature.

There must be a better way.  Any suggestions?

[This discussion from Sep 10, 2009 is now locked]

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SI_MSD7Correct answer
Inspiring
Mar 12, 2014 5:21 PM UTC

UPDTAE: Actually, I've discovered you can remove a digital ID (whose password you have forgotten) by deleting your old digital signature file (.pfx file). The loction of the .pfx file should be in the same default location as what you specified during creation of that digital signature (for example: C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\Security\). NOTE: The folder names / paths will be different based on operating system).

Hope this helps! I finally was able to remove an old unused ID this way.

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12 replies

Zxorg
Participant
Apr 19, 2017 10:38 PM UTC

This seems to be very version specific. When asked for a signature Acrobat Reader DC, i realized I forgot the password.

I opted for "Create New Digital ID".

After creating the new ID, it asked me if I want to save it on the disk.

Then it reported that file already exists and asked if I want to replace it.

Answered YES, and old signature was gone.

Not sure if this helps...

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    Test Screen Name
    Legend
    Nov 15, 2016 9:57 PM UTC

    When you create a NEW digital ID you give a NEW password. Twice. Not the same one as an digital ID.

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    louiscardini
    Participant
    Jan 11, 2016 5:06 AM UTC

    I have forgotten my password only for my signature, I never had to use my password before? Plwease could you help?

    Thanking you

    Louis Cardini at: xxx@xxx.com

    email address removed by moderator — this is a public forum

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    try67
    Community Expert
    try67Community Expert
    Community Expert
    Jan 11, 2016 10:09 AM UTC

    There's nothing that can be done about it. You'll need to create a new Digital Signature profile.

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    tjreth
    Participant
    Nov 15, 2016 8:40 PM UTC

    Is your answer just for Reader? I'm using Acrobat Pro 9. And when I try to create a new Digital ID it asks for a password - so caught in an infinite do loop!

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      Steven_Madwin
      Adobe Employee
      Steven_Madwin
      Adobe Employee
      Sep 17, 2009 6:04 PM UTC

      Hi Lea,

      You don't need to uninstall and reinstall Reader just to create a new digital ID. You don't even need to delete the old one, but if you do want to clean out the inaccessible digital ID do the following:

      • Select the Document > Security Settings menu item
      • Select Digital IDs from the list box
      • Highlight the digital ID you want to remove in the list box on the right
      • Click the Remove ID button on the Security Settings dialog toolbar

      This only works for digital ID files that were created in Reader. If you are using digital IDs (you use a digital ID to create a signature, think of it as the pen) that came from somewhere else other than Reader do the following:

      • Expand the tree view under Digital IDs and then select Digital ID Files
      • Highlight the file name on the list box on the rights
      • Click the Detach File button  on the Security Settings dialog toolbar

      I hope this helps,

      Steve

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        Lea_BeekenAuthor
        Participant
        Sep 17, 2009 6:22 PM UTC

        Thank you - we will try it out.

        L

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