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Victor Faraon
Participant
August 13, 2024
Question

I want to unsubscribe

  • August 13, 2024
  • 1 reply
  • 268 views

Hello.

Today I've tried to unsubscribe.

To my surprise I've found out that for me to do that, I'll have to pay an extra 130ish euros. I don't find this fair at all. Why is that?

I've tried to find an email adress to get some more explanations, I've found none.

The phone number listed is not valid.

I forgot to mention that I am from Bucharest, Romania.

Can anybody tell me if this is a usual practice for ADOBE?

Thanks for your time.

 

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
August 13, 2024

You probably subscribed to an annual subscription, which means that if you cancel it prematurely you have to pay a certain "fee". But Adobe will sometime forego that fee, if you ask them. You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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