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M
mark_zocher
Participant
November 16, 2016
Question

IE 11 crashing with Acrobat Plugin in Win 10 1507 - Bug 4146758?

  • November 16, 2016
  • 3 replies
  • 3184 views

I've got multiple users reporting crashes with Internet Explorer 11 and their Acrobat Reader DC plugin 2015.020.20042.  These users are on Windows 10 x64, version 1511.  I do see an open problem in the Acrobat Reader "Known Issues" list at Known issues | Adobe Acrobat DC, Reader DC

Problem: IE crashes on launching PDF embedded with buttons in HTML [On Win 10 RedStone - Consistent, Win 10 - intermittent] [4146758]

Is this problem new with the November 3rd release?  Can I roll back to the October release to solve it?  And has Adobe released any interim fix we could apply before the next version of Acrobat Reader DC comes out?

Thank you!
~Mark

This topic has been closed for replies.

3 replies

M
michael_d
Participant
May 24, 2017

Hello, we seem to have a similar issue.

Our website running on IE 11 with compatibility view mode enabled crashes when opening an embedded PDF. The crash does not happen always but when it does, 90% of cases is when users click the print button on the PDF. Seems the problem is related with AcroPDFImpl.dll file. After reading 11.0.07 crashes acropdf.dll activex control in 3rd party application we've tried v.11.0.06 - works with no issues. Any hint to have that working with newest versions od Adobe?

Thanks,

Michael

nfater
nfater
Inspiring
February 13, 2017

Are you still having the same problem?  I have a couple users experiencing a similar issue, but I'm left scratching my head over it.

Nathan

Meenakshi Negi
Meenakshi Negi
Legend
December 2, 2016

Hi mark.zocher,

Sorry for the late response.

Could you please confirm if you are still experiencing this issue.

Please share the exact workflow you follow when the crash happens.

Is it an intermittent issue or it happens every time you use plug in?

Please provide more information on this issue.

Regards,

Meenakshi

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