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nicoleb71525368
Participant
June 5, 2017
Answered

Im gettng a problem and cant access . please help

  • June 5, 2017
  • 3 replies
  • 600 views

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signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             RdrCEF.exe

  Application Version:                           17.9.20044.25828

  Application Timestamp:                     58e42d98

  Fault Module Name:                          libcef.dll

  Fault Module Version:                        3.3029.1594.0

  Fault Module Timestamp:                  58d83138

  Exception Code:                                  80000003

  Exception Offset:                                00acda1d

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

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    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Adorobat

    Hi nicoleb71525368,

    As per the issue description mentioned above, Adobe Reader is crashing on your computer, is that correct?

    Try troubleshooting steps mentioned below:

    1- Check for update- launch Reader>click Help>Check for Updates.

    2- If that doesn't work, try repairing Reader by clicking Repair Installation under Help menu, reboot the machine after repair and relaunch Reader.

    Could you let us know if Reader crashes when you launch the application or when you open any pdf in the application?

    Awaiting your response.

    Shivam

    3 replies

    Adorobat
    Adorobat
    Participating Frequently
    June 23, 2017

    Glad to know that.

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    June 23, 2017

    Hi nicoleb71525368,

    As per the issue description mentioned above, Adobe Reader is crashing on your computer, is that correct?

    Try troubleshooting steps mentioned below:

    1- Check for update- launch Reader>click Help>Check for Updates.

    2- If that doesn't work, try repairing Reader by clicking Repair Installation under Help menu, reboot the machine after repair and relaunch Reader.

    Could you let us know if Reader crashes when you launch the application or when you open any pdf in the application?

    Awaiting your response.

    Shivam

    N
    nicoleb71525368Author
    Participant
    June 23, 2017

    It has been corrected. thanks

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