Image upload on Acrobat DC form not working

Question

Hi, I have used Acrobat DC to create a form that people can download on my website and then customize. The idea for them is to add their first/last name and upload their picture. I have inserted the corresponding fields on the form but when people download it, they face several issues:

- nothing happens when clicking on the image field (it works on Acrobat DC)

- the first/last name fields appear differently according to the navigator used (it is even cut on Mac computers).

Anyone could help on this?

Thanks in advance !

SupaGal · Accepted Answer

1. Have you tried it in Reader yourself?

2. What you (and us) are looking for in a screen shot is confirmation that the user is using Acrobat Reader DC, specifically, at this moment for this PDF. Many people will confirm endlessly that they are "using" Reader when in fact they have only INSTALLED Reader, and are actually VIEWING in a browser, email app or whatever.

Hi, sorry for the delay. My client had an IT person look at his computer, and they updated his Acrobat. He said he was using DC... but like you say there may have been a user error!

The file works fine now 😄

But thankyou for the info, I will certainly bear that in mind and I may use your advice to send out in a disclaimer with my email to the client.

Test Screen Name · Answer

Users must use Acrobat Reader DC and nothing else. You must make sure they know this, and know not to view forms in a browser, in their email, or in any other "navigator". This is important, as users will know they can read a PDF without downloading anything and will not see any reason to bother.

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