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bec206
bec206
Participant
May 16, 2018
Question

Images appearing as grey boxes in Adobe Acrobat DC - how can I fix this?

  • May 16, 2018
  • 3 replies
  • 5870 views

Hi,

I have a number of pictures in an Adobe Acrobat DC file and the majority are showing up as grey boxes.

I have already gone into preferences and selected show large images. Does anyone have any other suggestions?

Thanks in advance for your help.

    3 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 7, 2023

    Go to Edit (or the Reader menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".

      T
      Tania_Ellis6468
      Participant
      October 16, 2024

      This solved my issue. Thanks

      N
      Natalie29857809h375
      Participant
      July 7, 2023

      This same issue has been rampant with me and printing pdfs. Help please ASAP!

      N
      Natalie29857809h375
      Participant
      July 7, 2023

      grey boxes printing around pictures on grey colored backgrounds - help please!

       

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 17, 2018

      Hi Bec,

      Try once repairing the application and check if the application is updated to the latest version available.

      Open the application and go to Help > Repair installation or Check for updates.

      Could you please confirm if you are opening the PDF in Acrobat Acrobat Reader DC or the Adobe Acrobat DC?

      You check the application name at the top left in the application window.

      Share the exact version of the application installed on the machine. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC to check that.

      Is it an issue with a particular file or with others as well?

      Is it possible to share the file with us, so we can check it on our end?

      You can share the file using the steps mentioned here How to share a file using Adobe Document Cloud

      Please let us know how exactly the PDF was created.

      We will be waiting for your response.

      If you need any help, let us know.

      Regards,

      Meenakshi

      D
      DIANA23425021xlum
      Participant
      March 28, 2022

      I have the same issue. All images on preexisting PDF forms show up as grey boxes in  the Acrobat DC Desktop app. Now I tried to open a scanned document and the entire page is greyed out. I open the same documents using Microsoft Edge and they are fine. If I try to add my signature to a document through the "Sign Yourself" option, my saved signature appears as a grey box as well. If I use Acrobat online I can see the document as well. I have tried uninstalling an reinstalling the app twice but the result is the same.

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