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adrien_5593
Participant
February 10, 2025
Question

Impossible to launch Adobe Reader

  • February 10, 2025
  • 1 reply
  • 373 views

Hi,

I recently got a new laptop (Windows 11) at work and I can't launch Acrobat Reader. 
It appears in the task manager but nothing happens. The comptuer department tried a few things, including reinstalling the software, but nothing changed. Any ideas ?

 

Thank you in advance.

1 reply

AnandSri
AnandSri
Legend
March 6, 2025

Hello Adrien,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please restart your machine and check for any pending operating system updates. If updates are available, install them and restart the machine. Next, use the Acrobat Cleaner Tool to remove any corrupt files, restart the machine again, and then reinstall Acrobat Reader. 

Also, ensure that the app has permissions to your user profile on the machine.

 

Let us know how it goes.

Thanks,

Anand Sri.

giulioi91470186
giulioi91470186
Participant
March 6, 2025

I have the same problem too... I've been working on it for 5 hours, uninstalling and reinstalling... it doesn't work...

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
June 13, 2025

Hi @giulioi91470186,

 

Hope you are doing well. Sorry for your experience with Acrobat and the delayed response.

 

We are live with a. new update (2025.001.2052x), which has multiple stability and performance improvements.

Would you mind updating the app to the latest version and let us know if it works for you?

 

More info about it here: https://adobe.ly/445BX97.

 

Let us know how it goes.


Regards,
Souvik.

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