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emilienm69176124
Participant
July 31, 2018
Answered

Impossible to move stamp on Adobe DC viewer in IE11

  • July 31, 2018
  • 1 reply
  • 1723 views

Hello

I can't move a stamp on a document when I preview it.

I have the "cross" "move" on the stamp but i can't move it.

Do you have an idea to resolve this problem ?

Thanks a lot,

EM

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Emilienm,

    We're sorry for the trouble you had while moving the stamp in a PDF. With 'Preview' are you referring to the Print Preview and trying to move the stamp in it?

    Open the PDF in Adobe Reader and try moving the Stamp. Also, open the 'Stamp Properties' and check if the "Locked" option is not selected. If it is selected, uncheck the box.

    Have you tried with other PDF file or the issue is specific to one PDF? Make sure that you have the latest version of Adobe Reader installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Is it possible to share a screenshot? To share a screenshot of the error/issue, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    What is the version of OS installed?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    July 31, 2018

    Hello Emilienm,

    We're sorry for the trouble you had while moving the stamp in a PDF. With 'Preview' are you referring to the Print Preview and trying to move the stamp in it?

    Open the PDF in Adobe Reader and try moving the Stamp. Also, open the 'Stamp Properties' and check if the "Locked" option is not selected. If it is selected, uncheck the box.

    Have you tried with other PDF file or the issue is specific to one PDF? Make sure that you have the latest version of Adobe Reader installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Is it possible to share a screenshot? To share a screenshot of the error/issue, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    What is the version of OS installed?

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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