Inconsistently reported 'Character Encoding' failures

Question

I have a user who’s consistently producing documents that include character encoding failures when I or her supervisor run the Accessibility Checker. Yet when she scans the documents using the Accessibility Checker, she sees no error.

What could cause her not getting a failure on the accessibility check?

We are all using the same version of Acrobat. She and her supervisor are using the “new” user interface, I’m using the legacy UI - so we’re seeing the failures when the check is run in both the new & legacy UI, and failing to see them in a case where the user is running the new UI.

erics25041409 · Accepted Answer

Figured out what was driving this: User had switched off character encoding checks in the results tree. (Not clear why or when.)

Also not clear where the bad characters came from because I had her re-do the export in front of me & it didn’t happen in that version.

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