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Participant
March 30, 2011
Answered

Inserting PDFs into word documents

  • March 30, 2011
  • 5 replies
  • 29891 views

Since downloading Adobe X I have been unable to insert a PDF document into a word document (using both Office 2007 and Office 2010).  I get the following error message:

"The program used to create this object is AcroExch.  That program is either not installed on your computer or it is not responding.  The edit this object install AcroExch or ensure that any dialog boxes in AcroExch are closed".

As this was a function I used with no problems prior to the download of Adobe X I can only assume that it is to do with the download.

Any ideas please?

    This topic has been closed for replies.
    Correct answer Bernd Alheit

    May be a problem of the protection mode of Adobe Reader X.

    5 replies

    Participant
    February 2, 2016

    To whom it still may concern:

    I have Office 2010 64bit and I struggled to insert PDF documents for many months. I tried all of workarounds described here (except trying to ZIP PDF file) and in any forum that I found with Google. None of them worked.

    But I was lucky to came up with following workaround: Install FoxIt PDF viewer. Somehow this fix my issue.

    The only problem now is that PDF file is inserted with incorrect icon. To fix this click on "Change Icon..." -> "Browse..." -> locate your Adobe Reader binaries (for me it is: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acroRd32.exe)

    sparkchaser
    Participant
    August 22, 2014

    Trying to insert an Adobe file as an Object (showing as an icon) in a Word document and get the error: "The program used to create this object is AcroExch. That program is either not installed.... " and so forth.

    Environment is:

    Windows 7 64 bit

    Office 10 64 bit

    Adobe Acrobat XI Version 11.0.08

    Reports of this bug go back years but seem to focus in an environment using 64 bit Office with no solutions.  I tried 3 computers in my office with similar configurations and all have the same error. Fortunately we have one older computer running the 32 bit Office 10 and that instance works correctly.

    I'd really not have to remove my Office 64 bit version and replace it with a 32 bit version....

    Does Adobe have a fix for this? The bug has been reported for years.

    pwillener
    Legend
    August 23, 2014

    sparkchaser wrote:

    The bug has been reported for years.

    And the solution offered 3½ years ago does not work?

    Participant
    May 15, 2013

    I have the same problem. I have Word 2007 enterprise 64bit, Adobe Acrobate X Pro (I have the entire adobe suite) and Adobe Reader XI.

    I have tried every sugestion out there, includeing uninstalling Reader XI and installing 9.5 with restarts in between and after for good measure. = Failed to resolve the issue

    I found the security box mentioned here as a possible resolution, in some versions the box is not under "General" it was under "Privacy" unchecked it = Failed to resolve the issue

    This worked fine back in Sept-Dec 2012 so this must be releated to an update to one of my programs and it is driving me mad! Why does it seem like both adobe and Microsoft take no responsibility for resolving this problem?

    February 28, 2012

    I have the same Problem but with Adobe Acrobat Standard 9.5. and Word 64bit (Windows 7 64bit). I don't have the Option Protect Mode...

    Adobe Reader X is not Installed... Any idea?

    Thanks!

    Participant
    January 29, 2013

    I have the same problem but with Adobe Reader 9.3 and Windows 7 MS Office 2010 64 bit.  I am unable to insert a pdf object into Word or Powerpoint.  For word, I get:

    "The program used to create this object is AcroExch.  That program is either not installed on your computer or it is not responding.  The edit this object install AcroExch or ensure that any dialog boxes in AcroExch are closed". 

    For Powerpoint, I get:

    "The server application, source file, or item can't be found, or returned an unknown error.   You mayneed to reinstall the server application." 

    Note:  I was able to perform this task without issue previously with the same software.  Was an update sent out that may have caused the issue? 

    Or is there a solution to resolve the issue?  The ony solution I have sound is Disabling Protect Mode which does not apply to this version of Reader. 

    Any help would be greately appreciated.  Thank you.

    Participant
    March 12, 2013

    The only solution I found was to creaate a .zip file of the .pdf and insert that one.  Worked.

    Bernd Alheit
    Community Expert
    Community Expert
    March 30, 2011

    What did you download? Adobe Acrobat X or Adobe Reader X?

    Participant
    March 30, 2011

    Adobe Reader X, do I need Acrobat X

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    March 30, 2011

    May be a problem of the protection mode of Adobe Reader X.