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T
trumanwater
Participant
November 29, 2012
Question

Install the Secure Document Plugin for Adobe Acrobat Reader

  • November 29, 2012
  • 2 replies
  • 24527 views

I'm trying to view secure PDF files downloaded from an organization of which I'm member. My computer is registered with their site as I have linked my computer to my subsciption with their organization. Viewing PDF files downloaded from their site has worked fine for years until a couple of days ago.

Now when I go to open the secure PDF files my web browser automatically opens to this site:

http://plugin.fileopen.com/Default.aspx?bhcp=1

...which seems to be offering some bundle of plugins that I've downloaded four times now.

But the secure document still won't open.

I uninstalled my old Adobe Reader 9 and installed the latest Adobe Reader X1

I've tried to re-register my computer with the organization's site but it won't allow me to register.

A prompt appears saying:

The security plug-in required by this command is unavailable.

DRMRegistration.pdf

I'm using Mac OS X Version 10.6.8

Adobe Reader 11.0.0

Any help opening these secure documents would be greatly appreciated.

Thanks

    This topic has been closed for replies.

    2 replies

    L
    littlebug7
    Participant
    January 1, 2013

    Hi!

    I am having the same exact problem! Same exact message and everything. Trumanwater were you ever able to get this to work? I have checked the download location for FileOpen and it's listed under plug-ins when I go into Adobe Reader via Finder; however, when I open Reader and go into "About Adobe Plug-Ins...", FileOpen is nowhere to be found and I continue to get the same message you are getting...I'm totally mystified! I'll be contacting my organization as well as FileOpen but figured I would ask you too!

    Thank you!

    T
    Test Screen Name
    Legend
    January 1, 2013

    Don't be mystified, there's a very good chance of this in any plug-in; always check plug-in compatibility before upgrading a product.

    T
    Test Screen Name
    Legend
    November 29, 2012

    You should contact the suppliers of the file, OR of the plug-in. Adobe don't have any control over this.

    Many plug-ins do not work with Reader XI (and Acrobat XI) and new versions may be required.

    In general, if you use ANY plug-in you should check for compatibility before you upgrade the software into which it plugs. This happens constantly.

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