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N
n0ID3a
Participant
January 11, 2012
Answered

Installation fails when slipstream update 10.1.2 into 10.1.0 MSI-Package

  • January 11, 2012
  • 2 replies
  • 23623 views

Hello.

I need some help.

After slipstreaming the update 10.1.2 into the 10.1.0 Reader MSI-Package the installer fails with message:

Error 1334. The file 'adobearmhelper.exe' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

System is W7 SP1 with latest updates. No Anti-Virus running. Working under administrator account (system and console).

From Reader 10.1.0 I slipstreamed the update 10.1.2 as follows:

msiexec /a AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

Update runs successfully.

Extracting the Data1.cab of the new integrated package shows: 'adobearmhelper.exe' is missing.

Extracting the AdbeRdrUpd1012.msp shows: adobearmhelper.exe is there.

The 1-Mio.-$-Question is: why does the slipstream not work/integrate all files correct?

Very funny: when I download the AdbeRdr1012_en_US.exe from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/, extract the .exe and have a look in the Data1.cab -> adobearmhelper.exe is missing. Checking the "AcroRead.msi" with Orca MSI-Editor shows: no entry in File-Table for adobearmhelper.exe.

Installing the AdbeRdr1012_en_US.exe giving the version 10.1.0.

What's wrong?

I downloaded the MSI package for Reader 10.1.0 from:

ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/en_US/

and the Update to 10.1.2 from:

ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/misc/

Integrating and installing 10.1.1 in 10.1.0 works fine without errors.

Unfortunately an update from 10.1.1 to 10.1.2 stops with an error and doesn't work.

Does somebody know about problems with 10.1.2?

Thanks for your help.

Regards

Johannes

    This topic has been closed for replies.
    Correct answer Ankit_Jain

    Please use the correct way to create the AIP as detailed below. The AIP for the full Reader (i.e. AdbeRdr1010_en_US.msi) must be created as a separate transaction followed by updating the AIP created with the latest patch update (i.e. AdbeRdrUpd1012.msp).

    Please see kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf for more information on the same.

    1. msiexec /a AdbeRdr1010_en_US.msi

    (When prompted for an install location enter an appropriate location on your local disk. say C:\AIP)

    2. msiexec /a C:\AIP\AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

    This will ensure any and all new files being added as part of a new update will be automatically incorporated in the AIP created.

    Hope this will solve your problem and save you the trouble of having to remove the entry from Orca explicitly.

    Ankit

    2 replies

    N
    n0ID3aAuthor
    Participant
    January 11, 2012

    Small workaround:

    1. Integrate AdbeRdrUpd1012.msp into AdbeRdr1010_en_US.msi as given in my first post
    2. Edit the "new" AdbeRdr1010_en_US.msi with Orca MSI-Editor
    3. When deleting all entries for "adobearmhelper.exe" the installer is moaning about a missing "dexechosign.spi"
    4. Delete both entries for "adobearmhelper.exe" and "dexechosign.spi" works on my side

    Installer runs through all steps without errors.

    Reader works fine too as well as installing via GPO on a WinXP SP3 test-client.

    No guarantee for full functionality as I don't know what the "dexechosign.spi" stands for.

    Modifying on your own risk.


    A
    Adobe Employee
    Ankit_JainCorrect answer
    Adobe Employee
    January 11, 2012

    Please use the correct way to create the AIP as detailed below. The AIP for the full Reader (i.e. AdbeRdr1010_en_US.msi) must be created as a separate transaction followed by updating the AIP created with the latest patch update (i.e. AdbeRdrUpd1012.msp).

    Please see kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf for more information on the same.

    1. msiexec /a AdbeRdr1010_en_US.msi

    (When prompted for an install location enter an appropriate location on your local disk. say C:\AIP)

    2. msiexec /a C:\AIP\AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

    This will ensure any and all new files being added as part of a new update will be automatically incorporated in the AIP created.

    Hope this will solve your problem and save you the trouble of having to remove the entry from Orca explicitly.

    Ankit

    N
    n0ID3aAuthor
    Participant
    January 12, 2012

    Hey Ankit.

    Thanks for your help.

    This worked for me.

    Step 1 was the important one.

    But I don't understand why it won't work only with step 2?!

    I updated our Arobat Standard 8 to 8.3.1 only with step 2 and it worked fine, as well as Reader from 10.1.0 to 10.1.1.

    Just the 10.1.2 update requires step 1.

    I'm a little bit confused

    B
    braham13434
    Participating Frequently
    January 11, 2012

    I am having the same problem as above. Does anyone know if Adobe has issued a fix?

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