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ricg20699082
ricg20699082
Participant
November 28, 2018
Answered

Installation of Adobe Reader DC on windows 7

  • November 28, 2018
  • 1 reply
  • 1261 views

Hello I got a problem trying to install reader DC on my win7 (Home ed.) laptop. The installer just deletes the exsisting reader version (11) and does not install anything. The error message says that a new version is already installed.

I tried also to use adobe cleaner and restart the PC but the problem is still there.

It's urgent...can you help me please?

many thanks

RG

    This topic has been closed for replies.
    Correct answer Tariq Dar

    Hi RG,

    Sorry for the delay in response.

    It is observed the issue is primarily due to update issue with C++ runtime update, you may try the suggestions from this discussion: Newer version already installed and let us know if that helps.

    -Tariq Dar

    1 reply

    T
    Tariq DarCorrect answer
    Legend
    February 7, 2019

    Hi RG,

    Sorry for the delay in response.

    It is observed the issue is primarily due to update issue with C++ runtime update, you may try the suggestions from this discussion: Newer version already installed and let us know if that helps.

    -Tariq Dar

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