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Danielle25421267r3um
Participant
July 27, 2022
Answered

Installation reaches 50% download, then fails.

  • July 27, 2022
  • 2 replies
  • 5983 views

Hi there.

 

I'm having problems installing Acrobat Reader DC.

 

I downloaded the initial executable file through both Edge and Firefox, both downloads worked correctly.

 

When I went to install AR from the downloaded executable, it shows the downloading bar reach 50%, then the installation fails and I'm taken to the online failure screen.

 

JavaScript is enabled, my antivirus is just Windows Defender, so nothing fancy there.  I can't think of any programs that I have running that would interfere with the installation.

 

This is an installation over a clean install, and it has worked properly in the past.  It's just suddenly deciding to choke now.  Thanks for any assitance.

    Correct answer S_S

    Hi @graceful_wanderlust5945,

     

    Hope you are doing well. Sorry for the trouble.

     

    You shouldn't need a complete reinstall of the system. 

    Have you tried using the link: https://adobe.ly/4o0BGgC

     

    Once there, it should allow you to download an offline installer package of Acrobat Reader, which you can double-click to start the installation.

     

    Let us know if this helps.


    Regards,
    Souvik.

    2 replies

    G
    graceful_wanderlust5945
    Participant
    July 25, 2025

    How did you reinstall the entire system? I'm having the same issue. I've worked on this for days. 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    July 28, 2025

    Hi @graceful_wanderlust5945,

     

    Hope you are doing well. Sorry for the trouble.

     

    You shouldn't need a complete reinstall of the system. 

    Have you tried using the link: https://adobe.ly/4o0BGgC

     

    Once there, it should allow you to download an offline installer package of Acrobat Reader, which you can double-click to start the installation.

     

    Let us know if this helps.


    Regards,
    Souvik.

      H
      hermes_alvarado_8728
      Participant
      November 1, 2025

      Hi

      I was having this issue and I was losing my mind trying (unsuccesfully) to install AAR

      Thanks for the link and the help

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      August 5, 2022

      Hi Danielle,

       

      Sorry to hear about the trouble caused.

      When I went to install AR from the downloaded executable, it shows the downloading bar reach 50%, then the installation fails and I'm taken to the online failure screen.

       

      We guess you have uninstalled the product directly from the control panel?

      1. Reboot your system.
      2. Please run this cleaner tool to remove the existing installer and application's files traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
      3. Once done, Download the Acrobat Reader DC installer from here: https://get.adobe.com/reader/enterprise/ 

       

      Let us know if it still doesn't work. 

       

      Thanks,

      Akanchha

       

      D
      Danielle25421267r3umAuthor
      Participant
      August 14, 2022

      Hello, thank you for getting back to me.  The fix didn't seem to work, but after doing a complete system reinstall, I got AAR to install.  So, I took the extreme answer, but it worked!  Thanks for helping, though, I appreciate it.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      September 12, 2022

      Hey @Danielle25421267r3um 

      sorry for the delay in acknowledgment. Thanks for confirming that it's now working for you. 

      Let us know if there's any further assistance is required. 

       

      ~Akanchha 

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