Participant

Question

Installed Reader XI, which crashes every time I open a PDF

Forum|Forum|12 years ago
August 26, 2013
28 replies
82960 views

Windows 7 laptop

I've installed Reader XI more times than I care to count. I've done the cleanup uninstall thing. I've restarted before downloading, and restarted before running the install, and afterward, and I've used both Firefox and Chrome to download the installer .exe. I've turned off my virus checker during the install. The only thing I haven't done is let the *** thing install McAfee at the same time. And still when I open a PDF that used to open just fine on this machine with Reader X, I get:

Adobe Reader has stopped working.

Problem signature:

Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 11.0.3.37

Application Timestamp: 518e18e3

Fault Module Name: AcroRd32.exe

Fault Module Version: 11.0.3.37

Fault Module Timestamp: 518e18e3

Exception Code: 40000015

Exception Offset: 000c6ab0

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: c37e

Additional Information 2: c37eace044c7ca1363ee7c4cfb11aae7

Additional Information 3: 85bb

Additional Information 4: 85bbf00149e67a2c3f6c3b46162b41ad

Thanks for your help, ]

A

adobe_reader_xi

This topic has been closed for replies.

pwillener

Legend

Or, instead of blocking acroipm.adobe.com, can you try if the following also fixes (circumvents) the issue: open Adobe Reader | Edit | Preferences | General:

uncheck 'Show me messages when I launch Reader'
check 'Don't show messages while viewing a document'

H

hrpedv

Participant

Same issue here... more and more clients get this error...

only on Windows XP clients. Windows 7 works fine

EDIT:

setting those registry settings worked for all Clients with the issue

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\IPM] "bDontShowMsgWhenViewingDoc"=dword:00000001 "bShowMsgAtLaunch"=dword:00000000

Message was edited by: hrpedv

pwillener

Legend

hrpedv wrote:
setting those registry settings worked for all Clients with the issue

Thank you for confirming this!

I have made a little registry script, nomsg11.reg, and zipped it into nomsg11.zip

It can be downloaded from https://workspaces.acrobat.com/?d=peQ7*kxLrvsq3mn92uji0w

A

Anonymous

See here, most likely same issue.

http://forums.adobe.com/message/5629164#5629164

J

jacmacadmin

Participant

Same issue, we have started to see this go through our PC fleet, virus scan completed and all ok.

Adobe please advise?

J

jacmacadmin

Participant

This has resolved itself, just started working. My guess it was going to Adobe for somthing

S

StevenMudde

Participant

We had the same problem in our company. All of a sudden the problem is gone. Can someone from adobe confirm that this problem was caused by a mistake from adobe? and how we can block this functionality? we don't like phone-home functionality exactly because of these isseus happening!!!

U

Udayabhanu

Participant

Adobe Reader 10.1.1.33 is also crashing in same way

pwillener

Legend

Of course not; you are using Reader X. You should update to either 10.1.7 or 11.0.3.

pwillener

Legend

Not sure if any of these will cure it, but it's worth a try...

Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

protected11.zip

E

ElectronicsGuy22Author

Participant

Turning off protected mode is what worked, though one has to read the reminder to restart the program.

Thank you.

A

Anonymous

Today all the sudden I was having the same issue running version 10.1.2 under Windows 2008 R2 Remote Desktop Services environment. Reader crashes within 10 seconds of opening it. I updated the version to latest 10.1.7, the problem went away.

Is Adobe forcing us to upgrade? There's no official document around that though.

A

Anonymous

I am having the same issue as ElectronicsGuy22. I am running Reader 10 in Windows 7 stand alone environment. This started randomly, meaning no Windows updates occurred within the last couple days, no new installs, no changes to the the computer. It crashes within 30 seconds of opening Reader. I tried opening an Adobe file, and it crashed, then just opened the app itself with no file attached to it; I've rebooted. It's still crashing.

Problem Event Name:	APPCRASH
Application Name:	AcroRd32.exe
Application Version:	10.1.1.33
Application Timestamp:	4e64e4e2
Fault Module Name:	AcroRd32.dll
Fault Module Version:	10.1.1.33
Fault Module Timestamp:	4e64f98b
Exception Code:	c0000005
Exception Offset:	0085b8f5
OS Version:	6.1.7601.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

R

rau0nz

Participant

Same issue here. Take it off the network and it works fine, put it back on the network and it crashes. It's only happening with reader 10/11 on Windows7/8 machines. Windows XP machines are fine.

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