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shoshanao56826326
shoshanao56826326
Participant
August 4, 2019
Question

installing

  • August 4, 2019
  • 2 replies
  • 445 views

I've tried installing Adobe Reader DC on my Mac. I've chatted with a technician for a long time with no results. When I get to the installer it just keeps bouncing in the dock and doesn't move forward.  Looking for ideas!

    This topic has been closed for replies.

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 7, 2019

    Hi Shoshanao,

    As stated above you have Mac OS (El Capitain 10.11.6) and experiencing issues while installing the Adobe Reader.

    Adding on to the discussion:

    Let us know if you need more information.

    Regards,

    Amal

    T
    Test Screen Name
    Legend
    August 5, 2019

    Not sure which technicians you have contacted: Adobe will not help with free software.

    Let's start with the basics.

    1. What is your version of Mac OS? (Please ask if you don't know how to find out).

    2. Are you able to install other software OK, or is this the first software to add to this particular Mac?

    3. Where do you download Reader?

    4. Did you try clicking on the dock where the icon was bouncing?

    shoshanao56826326
    shoshanao56826326Author
    Participant
    August 5, 2019

    I clicked on the chat on the Adobe website.

    Let's start with the basics.

    1. What is your version of Mac OS? (Please ask if you don't know how to find out).  El Capitain 10.11.6

    2. Are you able to install other software OK, or is this the first software to add to this particular Mac?  Yes.  I've had this computer for a long time

    3. Where do you download Reader?  In the applications folder

    4. Did you try clicking on the dock where the icon was bouncing?  yes. nothing happened.

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