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kevine32926991
Participant
March 14, 2019
Answered

Internal cryptographic library error, Error Code 0x2719

  • March 14, 2019
  • 2 replies
  • 3647 views

I'm trying to create a digitial ID in Acrobat Reader DC ver. 2019.010.20098 (OS is latest up to date version of Windows 10) and getting the above error. Help/ideas?

    This topic has been closed for replies.
    Correct answer kevine32926991

    Thanks for your reply.  I resolved this by creating my digital ID on another computer and copying it to the Adobe security folder on the problem machine.  After restarting Reader, it reinstalled Reader and now everythig works fine.  Doesn't explain the root of the original problem but has solved it.

    2 replies

    E
    entranceic66708486
    Participant
    March 14, 2019

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    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 14, 2019

    Hello Kevine,

    We're sorry for the trouble, Do you use a smart card that has your signing credential and trying to create a Digital ID? If yes, check for an updated driver for your signature device or driver manufacturer for an updated driver.

    Make sure you are using a supported digital signature Security and digital signatures | Adobe Acrobat Developer Center

    About certificate signatures in Adobe Acrobat

    Is it possible to post a screenshot of the error you are getting? To post a screenshot, please take help from the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    You may refer to the following help article and try the suggestion Windows cryptographic service provider error, error code 2148073485

    We're here to help, just need more info.

    Thanks,

    Anand Sri.

    [Edited response]

    K
    kevine32926991AuthorCorrect answer
    Participant
    March 14, 2019

    Thanks for your reply.  I resolved this by creating my digital ID on another computer and copying it to the Adobe security folder on the problem machine.  After restarting Reader, it reinstalled Reader and now everythig works fine.  Doesn't explain the root of the original problem but has solved it.

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