Internet Explorer Add on freezing IE or not opening pdf

Question

Is anyone else experiencing an issue with adobe reader ver 19.008.20081 where a pdf fails to open in Internet Explorer with the add on enabled. If I disable the add on the pdf will launch in the application. Previous versions of Adobe Reader worked... Any help would be greatly appreciated.

Adorobat · Answer

Hi scotth,

As per the issue description mentioned above, pdfs are not opening in internet explorer, is that correct?

Could you check if an update is available for reader using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

If that doesn't work, Try the troubleshooting steps given in the following help document

Troubleshoot viewing PDF files on the web

You may also refer to the following forum threads discussing the similar issue:

IE 11 crashing with Acrobat Plugin in Win 10 1507 - Bug 4146758?

Adobe Reader 11.0.18 - IE freeze when open attachment

PDF's not loading completely in IE 11 and hanging, throws document error.

Let us know if you need any help.

Shivam

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded