iOS Acrobat Reader Access Denied

Acrobat reader access denied on new iPad. Can not Sign In with Apple ID, google, or adobe ID.

customer service said I don't have "subscription". Please tell me how i should pay for or subscribe "free" software?!

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Legend

There is an optional subscription, which unlocks more features. You don't need to have it. When exactly do you get an "access denied" message?

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