issue with latest version adobe reader DC 21.007.20099

Question

hello! I have a report of the latest version being incompatable with one of our core systems. User can open pdfs in reader from file explorer but cannot in one of our web based apps. this has happened before and I was able to uninstall the latest version that came out 10/13/21 and intsalled an older version that is now working for user. Problem is I only had a 2019 version on hand. I am aware of the FTP site ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/ with older versions, but for reader DC, the latest one I see is 20.13. where would I be able to download the version that was just before this latest version 21.007.20099? thank you in advance!

Ria Tagra · Answer

Hi @genessad23220417

Hope you are doing well and sorry for the trouble.

Could you help me with few details asked below:
1. Have you tried to logout of the application, reboot the computer once and relogin with the same Adobe ID?

2. Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

3. Also please collect the logs of the affected machine as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs with us via document cloud - https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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